Chapter 7: User Search Keywords¶

View and manage keywords that customers have searched for on your store to understand customer behavior and optimize search experience.

Note: User search keywords are automatically stored for 7 days only. Review and merge valuable keywords regularly to avoid losing important customer search data.

Accessing User Search Keywords¶

Navigate to Dashboard → User Search Keywords (hashtag with user icon)
The page shows all customer search terms with management options

User Search Keywords Interface¶

Main Action Buttons¶

Located at the top of the page:

Delete All¶

Clear all user search keywords (use with caution).

Merge All to Suggested Keywords¶

Move all user search keywords to the Suggested Keywords table for search suggestions.

User Search Keywords Table¶

The table displays customer search behavior with the following information:

Table Columns:¶

Keyword

The actual search term customers typed in your search box
Shows real customer language and search patterns

Count

Number of times customers searched for this term
Higher numbers indicate popular search terms

Last Updated

When this keyword was last searched by a customer
Helps identify recent vs outdated search trends

Actions

📋 Merge button: Move individual keyword to Suggested Keywords
🗑️ Delete button: Remove individual keyword from tracking

Understanding Customer Search Data¶

What User Search Keywords Show You:¶

Customer Language

How customers naturally describe your products
Terms they use vs. how you name products
Common misspellings or variations

Search Patterns

Most popular search terms in your store
Trending vs declining search interests
Seasonal search behavior

Business Opportunities

High-demand searches that could become suggested keywords
Product gaps where customers search but find limited results
Categories or brands customers are looking for

Managing User Search Keywords¶

Individual Keyword Actions¶

Merge to Suggested Keywords

Click the 📋 (merge) button next to any keyword
The keyword moves to Suggested Keywords table
It will now appear in search suggestions for customers

Delete Individual Keywords

Click the 🗑️ (delete) button next to any keyword
The keyword is removed from tracking
Use for irrelevant or inappropriate search terms

Bulk Operations¶

Merge All to Suggested Keywords

Moves all user search keywords to Suggested Keywords at once
Useful for initial setup or bulk processing
All keywords will become available as search suggestions

Delete All

Removes all user search keywords from the system
Use when you want to start fresh with search tracking
Cannot be undone - use with caution

Search and Filter¶

Use the search box to find specific keywords
Monitor total count (e.g., "3 User Search Keywords" in the example)
Sort by any column (Keyword, Count, Last Updated)
Select individual keywords using checkboxes for bulk actions
Select multiple keywords to delete or merge in bulk

Best Practices¶

Regular Review Process:¶

Weekly: Review new user search keywords for valuable terms
Merge valuable keywords: Add popular searches to suggested keywords
Clean up irrelevant terms: Delete inappropriate or irrelevant searches
Monitor search patterns: Look for trends in customer behavior

Deciding What to Merge:¶

Good candidates for merging:

High count keywords (frequently searched)
Product-related terms that match your inventory
Brand names or category terms
Descriptive terms customers use

Keywords to delete:

Inappropriate or offensive terms
Extremely rare searches (count of 1-2)
Obvious typos or nonsensical terms
Searches unrelated to your products

Search Pattern Analysis:¶

High count keywords: Popular terms customers are actively searching for
Recent last updated: Current customer interests and trends
Consistent patterns: Regular search terms worth promoting

Integration with Suggested Keywords¶

The Flow from User Search to Suggestions:¶

Customer searches → Term appears in User Search Keywords
You review → Decide if term is valuable for your business
Merge to Suggested → Term becomes available in search suggestions
Future customers → See this term when typing similar searches

Benefits of This Process:¶

Customer-driven keywords: Based on real search behavior, not guesswork
Relevant suggestions: Terms that customers actually use
Continuous improvement: Search suggestions evolve with customer behavior
Business control: You decide which searches become suggestions

Troubleshooting¶

No User Search Keywords Appearing¶

Verify customers are using your search function
Check if search tracking is enabled in settings
Allow time for search data to accumulate
Contact support if searches should be tracking but aren't

Too Many Irrelevant Keywords¶

Regularly clean up with individual delete actions
Use "Delete All" for fresh start if needed
Set up regular review schedule to stay on top of new searches
Focus on merging only high-quality, relevant terms

Keywords Not Appearing in Suggestions After Merge¶

Clear cache if recently merged
Verify keywords were successfully moved to Suggested Keywords
Check if customers are typing similar terms to trigger suggestions
Allow time for search suggestions to update

Next Steps: After optimizing your user search keywords, move on to Chapter 8: Cache Management to manage system performance.

Need help understanding your customer search patterns? Contact our support team for guidance on optimizing your search keywords.