Chapter 12: Order History¶
View your PayPal wallet top-up transactions and download payment receipts.
How to Access Order History¶
- Click 📋 Orders from Dashboard
- View your PayPal wallet top-up transactions in the Order Details table
Understanding Order Details¶
Order Information Display¶
Order Table Columns:
- Order ID: Unique PayPal transaction identifier (e.g., "3Y035928Y8828743B")
- Date: When you topped up your wallet (e.g., "6/13/2025")
- Status: PayPal payment status with colored badges
- Amount: Amount you added to wallet in USD
- Invoice: Download button for PayPal payment receipts
Status Types¶
COMPLETED (Green Badge)
- PayPal payment successfully processed
- Funds added to your wallet
- Receipt available for download
How to Download Payment Receipts¶
- Locate your wallet top-up in the Order Details table
- Click Download Invoice button (📥 icon)
- PDF receipt downloads automatically to your device
- Save the file for your records
All completed PayPal payments show "Download Invoice" button for receipts.
Wallet Top-up Amounts¶
Common Top-up Amounts¶
PayPal Wallet Top-ups:
- $10.00 USD: Small wallet top-up
- $65.00 USD: Medium wallet top-up
- $114.00 USD: Large wallet top-up
- $19.00 USD: Custom wallet top-up
Payment Source¶
- PayPal Only: All transactions are PayPal payments to add funds to your wallet
- Note: Order History only shows PayPal top-up transactions, not service charges or subscription fees
Managing Your Wallet Top-up History¶
Reviewing Transactions¶
- Check regularly: Monitor your wallet top-up payments
- Verify amounts: Ensure PayPal charges match your top-ups
- Download receipts: Keep records for accounting
- Report issues: Contact support for discrepancies
Record Keeping¶
- Business expenses: Download receipts for tax purposes
- Payment tracking: Monitor wallet funding transactions
- PayPal verification: Confirm successful wallet top-ups
When to Check Order History¶
Regular Reviews¶
- After wallet top-ups: Verify PayPal payments processed successfully
- Before low balance: Check when you last added funds
- Before tax season: Gather wallet funding records
- Payment issues: Check PayPal transaction status
Before Contacting Support¶
- Find Order ID: Locate specific PayPal transaction reference
- Check payment status: Verify if wallet top-up completed
- Download receipts: Gather PayPal payment documentation
Troubleshooting Common Issues¶
If Download Invoice Fails¶
- Check browser settings: Allow pop-ups and downloads
- Try different browser: Use Chrome, Firefox, or Safari
- Clear browser cache: Remove temporary files
- Contact support: Provide Order ID if issues persist
If Order Missing¶
- Check date range: Orders may be from different time period
- Verify account: Ensure you're logged into correct account
- Wait for processing: Recent payments may take a few minutes to appear
If Amount Incorrect¶
- Review PayPal receipt: Check the amount you actually paid through PayPal
- Consider PayPal fees: Amounts may include PayPal processing fees
- Check wallet balance: Verify funds were added to your wallet
- Contact support: Provide Order ID for investigation
Data and Privacy¶
Payment Record Retention¶
- Permanent storage: PayPal top-up history kept indefinitely
- Legal compliance: Payment records maintained for tax and audit purposes
- Receipt access: Download PayPal payment receipts anytime
Security¶
- Encrypted data: All PayPal payment information secured
- Access control: Only account owners can view wallet top-up history
- Secure downloads: Receipt PDFs protected during transfer